DE&I Toolkit
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Worksheets: Member Experience Workshop: What Can Plans Do Right Now to Build for a Future of Brand Love, Trust & Loyalty?
Steve Pappas of Science of CX leads a highly interactive workshop covering various of concepts of member experience. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Rapid Fire Case Studies on DE&I Strategy and Tactics (Community Health Plan of Washington)
Community Health Plan of Washington presents a case study on their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Rapid Fire Case Studies on DE&I Strategy and Tactics (IU Health Plans)
IU Health Plans present a case study about their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: DE&I SHOWCASE: Foundations of Dignity: Health New England's Core DEIB Framework
Katie Bruno and Vivian Williams share how Health New England used a system-wide approach to bring the Dignity Model, designing our DEIB Educational Curriculum around dignity to create a common language for associates about topics including diversity, equity, inclusion, belonging, microagressions, unconscious bias, allyship, cultural humility and health equity. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Rapid Fire Case Studies on DE&I Strategy and Tactics (SelectHealth)
SelectHealth presents a case study about their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: New Frontiers in Health Equity and the Critical Role for Health Plans
Maria Hernandez and Nwando Anyaoku, DE&I visionary strategists, share their perspectives on how this escalating health equity movement is impacting health plans and opening doors for powerful and lasting changes in the way they serve their members. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Rapid Fire Case Studies on DE&I Strategy and Tactics (Quartz Health Solutions)
Quartz Health Solutions present a case study about their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
2022 Poster Project Book
The Health Plan Alliance 2022 Poster Project aggregates case studies presented in a poster format with innovative ideas in the areas of benefit design, health equity, and customer/member experience.
Diversity Equity & Inclusion (DEI) One-stop-shop for all aspects of your DEI journey
Deloitte provides a comprehensive overview of the many facets of Diversity, Equity and Inclusion.
The Diversity and Inclusion Revolution - 8 Powerful Truths
This resource from Deloitte provides eight powerful truths about the diversity and inclusion revolution.
2022 Hispanic Heritage Month Toolkit
Hispanic Star, a platform to advance Hispanics in the U.S., provides a robust set of resources in support of Hispanic Heritage Month including data sets, important dates, internal communications and digital assets. Access the online toolkit and a variety of resources to celebrate Hispanic Heritage Month (September 15th - October 15th) through the following link: https://hispanicstar.org/toolkit/
DE&I Workgroup Presentation - 07.11.22
Overview of how Community Health Workers (CHWs) play a role in a health plan's DE&I strategy.
Report: Community Health Worker Return on Investment Study Final Report
Community Health Workers (CHWs) are frontline public health workers who are trusted members of and/or have an unusually close understanding of the community served. (American Public Health Association, 2009). CHWs are a vital connection between individuals and health care systems. By closing a gap of not only professional shortages, but also cultural understanding, a CHW can provide access to care and understanding of complex health issues. A CHW's job description can include a wide variety of tasks, including advocating for individuals, families, and communities; serving as home health aides; becoming health educators; organizing street outreach; coordinating community events; and, navigating patients through a complicated system.
July 11, 2022 DE&I Workgroup Meeting Agenda
July 2022 DE&I Workgroup Meeting Agenda
IU Health Plan Supplier Diversity Presentaion
The presentation details IU Health Plans journey to create and establish an effective supplier diversity program.