DE&I Toolkit
NOTE: You must login to your Alliance account to access the articles and resources below. Some content may only be accessible to Alliance members. Please contact the Alliance at info@healthplanalliance.org if you have any questions.
Recording: The DEI Journey: Talent Acquisition and Retention Strategies
The Jacobson Group explores common challenges inherent in DEI programs and offer best practices for diverse and equitable talent acquisition strategies and considerations for building an inclusive corporate culture. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: DE&I SHOWCASE: Paramount Health Plan’s Journey into DE&I and Valuable Lessons Learned
Paramount Health Plan takes us on a walk through their DE&I vision and describes how, as a result of strategic focus and sound tactics, it became a reality. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: EXPERT PANEL LUNCHEON: Impacting the Customer Experience – Incorporating Small Changes to Make a Big Difference
An expert panel of executives share how innovative engagement practices, leveraging customer data new ways, and applying new skills like empathy can help you differentiate, satisfy and retain your health plan members. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Member Experience is Our Business and Everybody’s Business
Presbyterian Health Plan and MetroPlus Health uncover the true spirit of what it means to be member focused organization-wide and what it takes to sustain this worthwhile effort. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Culture, Organizational Alignment, and Structures in a New MX Era
Health Partners Plans and Network Health Plan share new strategies and methods they are implementing to instill positivity, focus and commitment to delivering on their mission. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Infusing Consumer Centricity
Health Alliance Plan presents How to structure and govern member experience to become a consumer-centric organization. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Using Measurement to drive digital transformation
SelectHealth presents how you can use measurement to drive digital transformation. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Rapid Fire Case Studies (part 2)
Alliance health plans present a case study about their member experience journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Going Beyond Checking the Box: How Technology Enablers Unlock Abundant MX Opportunities
Zipair, SelectHealth, Sentara (Optima) present on how Technology Enablers Unlock Abundant CX Opportunities. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: Rapid Fire Case Studies (part 3)
AvMed, IU Health Plans, CDPHP share about their DE&I journey and lessons learned along the way. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Recording: The Payoffs: Establishing and Tracking the Metrics and Dashboards that Work
CommunityCare, Community Health Options discuss member experience-related goals definition, ownership and accountability. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: Customer Experience Steering Committee Overview
Health Alliance holds a presentation surrounding community experience steering. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: DE&I SHOWCASE: Paramount Health Plan's Journey into DE&I and Valuable Lessons Learned
Paramount Health Plan takes us on a walk through their DE&I vision and describes how, as a result of strategic focus and sound tactics, it became a reality. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Presentation: The DEI Journey: Talent Acquisition and Retention Strategies
The Jacobson Group explores common challenges inherent in DEI programs and offer best practices for diverse and equitable talent acquisition strategies and considerations for building an inclusive corporate culture. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.
Workbook: The DEI Journey: Talent Acquisition and Retention Strategies
The Jacobson Group explores common challenges inherent in DEI programs and offer best practices for diverse and equitable talent acquisition strategies and considerations for building an inclusive corporate culture. This was shared at the 2022 Diversity, Equity, and Inclusion & Member Experience Value Visits in Chicago, Illinois.