Member Experience Value Visit and Innovation Fair

Event Date: 9/12/2018 - 9/14/2018

Event Overview

Register and make plans to join us in San Diego

Hosted by: Sharp Health Plan

Convene with health plan and provider leaders to explore evolving strategies in defining and enhancing the member experience. As the healthcare industry continues shifting from a B2B to a B2C mindset, Health Plan Alliance member organizations are pivoting in many unique ways, from redesigning their customer service functions to building entirely new approaches to engagement and brand identity. Connect and learn what other regional health plans are doing to foster both rational trust and deeply felt affection among their members.

Who should attend

Customer Service
Member Experience
Sales/Marketing
Product Development
Strategic Planning
Process Improvement
Executives and managers looking for new ways to engage and communicate with members, and those exploring innovative opportunities to differentiate their members' experiences

Special events

Panviva User Group

Tuesday, September 11 | Registration opens at 11:30 a.m.
Panviva is holding its first User Group specifically for Health Plan Alliance members on-site at the Member Experience Value Visit. Join the Panviva team and your fellow Alliance peers for a full afternoon dedicated to sharing best practices and hearing about Panviva’s new products and messaging. Registration will open at 11:30 a.m. with a light lunch served at noon, then the User Group will kick off at 1:00 p.m. The day will conclude with a client appreciation dinner. The Panviva team looks forward to seeing you there. More details will be available soon. Please register for the Panviva User Group when you complete your registration for the Member Experience Value Visit. If you need to edit your registration, please contact info@healthplanalliance.org.

Innovation Fair

Thursday, September 13, 2:00 p.m.
While you're at the Member Experience Value Visit, you'll have the opportunity to meet and talk to the industry's most innovative member experience companies at the Innovation Fair. See who all will be there by clicking the Special Events tab and make sure you don't miss this opportunity to connect with these companies while you're in San Diego.

Thank you to our event sponsors

PLATINUM SPONSORS

GOLD SPONSORS

SILVER SPONSORS

BRONZE SPONSORS

OTHER SPONSORS

Agenda

For a printable, detailed agenda go to the Documents tab above

AGENDA AT A GLANCE

Tuesday, September 11, 2018
Panviva User Group
11:30 am -5:00 pm
• Welcome and opening remarks
• Lunch
• The Power of Omnichannel with Panviva Pushing the envelope: Getting more value for your Panviva investment
• Sharing of Best Practices and What's New at Panviva
• Q&A
6:00pm Appreciation dinner for Panviva customers

Wednesday, September 12, 2018
7:30 am Breakfast
8:00 am Welcome & Introductions
8:30 am Workshop by Idea Couture: A new way of looking at consumers
10:00 am Break
10:30 am Workshop: continued
12:00 pm Lunch
1:00 pm Leading Edge by Welltok: A Roadmap to Consumer Health Activation
2:30 pm Break
2:45 pm Case Study: SelectHealth
3:45 pm ConsejoSano Interview: Engaging Multicultural Members
6:00 pm Reception

Thursday, September 13, 2018

7:30 am Breakfast
8:00 am Case Study: The Sharp Experience
9:30 am Break
9:45 am Zipari: MultiPlatform Strategies
10:45 am Break
11:00 am NovuHealth: Driving Plan Performance with a Unified Consumer Experience
12:00 pm Lunch
1:00 pm AccessOne: Consumerism and the Financial Burden of Health Care
2:00 pm Innovation Fair
6:00 pm Dinner – Ferry to Coronado Island

Friday, September 14, 2018

8:00 am Breakfast
8:30 am Case Study: Fluent Health – Measuring Customer Experience Enterprise-wide
9:45 am Break
10:00 am Case Study: Network Health Plan – Measure the ROI of Consumer Experience Strategies
11:30 am Wrap up and Adjourn

Venue

Join us at hotel solamar sept. 12-14, 2018 for the Alliance Member Experience Value Visit Kimpton Solamar Hotel

435 6th Ave
San Diego, CA 92101
619.819.9500
Reservations 877.230.0300

The hotel room block expires on August 21, 2018
Our room rate is $229 plus taxes/fees. This rate may be available three days prior and three days after our meeting dates, depending on the hotel's availability. You should call the reservations department at 800.546.7866 and ask for the Health Plan Alliance (Vizient) room rate or click here to book online. Should you call after the deadline, you will not be guaranteed to receive our group room rate or the hotel may be sold out. Please note that the group block is selling out, click here for nearby options.

DRESS
Business casual attire is appropriate for the meeting. Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

GROUND TRANSPORTATION
UberX from the San Diego International Airport (SAN) is approximately $10-12. Click here for more details.

SAN DIEGO WEATHER
View the latest weather forecast.

Special Events

Find your next great idea at the Innovation Fair

While on site at the Member Experience Value Visit, you'll have the opportunity to meet and talk to the industry's most innovative member experience companies at the Innovation Fair. Review the list and make sure you don't miss this opportunity to connect with these companies while you're in San Diego.

Documents

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10/1/2018

Idea Couture Workshop-A New Way of Looking at Consumers
Idea Couture provides worksheets for health plan members to use in defining customer needs and developing solutions. This workshop was held at the Member Experience Value Visit held in San Diego September 12-14, 2018. Workshop activity output is included in the document.

9/14/2018

Presentation: Improving the Member Experience Through Enhanced
RedCard discusses ways to improve health plan branding, reduce operational costs and improve the member experience for critical communications. This information was shared at the Member Experience Value Visit held in San Diego September 12-14, 2018.

9/14/2018

Presentation: ROI on CX - A Marketer's Perspective
Network Health Plan shares the tangible and intangible rewards of investing in CX. This presentation occurred at the Member Experience value visit held in San Diego September 11-13, 2018.

9/14/2018

Presentation: Fluent - Measuring Customer Experience Enterprise-wide
Fluent Health by Presbyterian discusses best practices for measuring customer experience enterprise-wide. This presentation occurred at the Member Experience value visit in San Diego on September 12-14, 2018.

9/13/2018

Presentation: Leading Edge - MultiPlatform Strategies
Zipari shares solutions for leveraging consumer experience technology to boost member engagement and lower costs. This was shared at the Member Experience Value Visit in San Diego on September 11-13, 2018.

9/13/2018

Presentation: Consumerism and the Financial Burden of Healthcare
AccessOne presents on patient financing as a part of consumerism strategy. This discussion occurred at the Member Experience value visit in San Diego, September 12-14, 2018.

9/13/2018

Presentation: How to Operationalize the Sharp Experience
Sharp Health Plan shares their customer experience journey best practices and lessons learned. This presentation occurred at the Member Experience value visit in San Diego on September 12-14, 2018.

9/12/2018

Presentation: Workshop - A New Way of Looking at Consumers and Translating What You Learn Into Products, Services and Operations
This Idea Couture workshop uses real examples from members to explore how to approach creating the customer experience in new ways. The workshop occurred at the Member Experience value visit in San Diego, September 12-14, 2018.

9/12/2018

Presentation: Customer Centricity
SelectHealth provides insights and best practices for building a culture of customer centricity. The presentation occurred at the Member Experience value visit in San Diego, September 11-13, 2018.

9/12/2018

Presentation: Culture Matters - A Conversation with the Executive CMO one of America's Largest FQHC
ConsejoSano and Borrego Health share insights on multicultural patient engagement by defining culture, exploring why culture matters, and what to do about it. This was shared at the Member Experience Value Visit in San Diego on September 11-13, 2018.

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