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Decoding the New Translation Services Regulations: Insights and Best Practices

Event Date: 2/27/2025

Event Overview

2/27/2025
12:00 PM – 1:00 PM CT (60 minutes)
Zoom Meeting

In the rapidly evolving world of healthcare, effective translation services have not only become a critical component of patient care and engagement but also required by federal agencies such as CMS. However, implementing a robust translation program presents unique challenges for healthcare providers—from ensuring accuracy and cultural sensitivity to integrating translation services seamlessly into existing workflows.
Join Deloitte and Geisinger Health Plan as they present strategies to overcome these hurdles and build a successful translation program that drives better patient engagement, ensures compliance with the most updated regulations, and aligns with providers’ ecosystems. This webinar will cover actionable insights and real-world examples from their collaborative work to help healthcare providers navigate common challenges and optimize translation services for their members.

 

This webinar is designed for anyone seeking actionable insights into navigating translation services requirements.  

  

Agenda:

  • Overview of CMS language requirements
  • Approach in implementing effective multilingual and alt-format document processes
  • Key lessons learned throughout Geisinger Health Plan Translation Transformation Project
  • Trends & forward-looking strategies for healthcare providers and the future of member experience
  • Q&A
Registration
ALLIANCE MEMBER
Fee End Date Description Amount
2/27/2025 Exclusive to Alliance Partner or Shareholder organizations FREE
ALLIANCE GUEST
Fee End Date Description Amount
2/27/2025 Only for invited guests of the Alliance GUEST PASS
Attendees

Below is a list of all delegates registered to date for this event

  • Yessica Anguiano
  • ALLIANCE MEMBER
  • Member Engagement and Health Equity Senior Specialist at CHRISTUS Health Plan
  • Sarah Anzick
  • ALLIANCE MEMBER
  • Manager, Quality Improvement at Sentara Health Plans
  • Melissa Cordial
  • ALLIANCE MEMBER
  • Director of Marketing and Digital Strategy at Health New England
  • Amy Cornett
  • ALLIANCE MEMBER
  • VP, Compliance at Baylor Scott & White Health Plan
  • Nick D'Amico
  • ALLIANCE MEMBER
  • AVP, Execution, Implementation & Architecture at Health Partners Plans / Jefferson Health Plans (HPP/JHP)
  • Michele Godfrey
  • ALLIANCE MEMBER
  • Sr, Mgr. Marketing Operations at Community Health Plan of Washington
  • Elizabeth Heying
  • ALLIANCE MEMBER
  • Counsel & Compliance Manager at Medical Associates Health Plans
  • Sara Hicklin
  • ALLIANCE MEMBER
  • Regulatory Oversight & QA Specialist at Quartz Health Solutions
  • Debbie Hirota
  • ALLIANCE MEMBER
  • Operations PM at Santa Clara Family Health Plan
  • Amanda Hrabe
  • ALLIANCE MEMBER
  • Product Manager at Network Health
  • Anna Kirsch
  • ALLIANCE MEMBER
  • Regulatory Compliance Administrator I at Network Health
  • Paula Matters
  • ALLIANCE MEMBER
  • Manager of Compliance Auditing at Health Partners Plans / Jefferson Health Plans (HPP/JHP)
  • Heidi Mullenix
  • ALLIANCE MEMBER
  • Quality Improvement Coordinator at Sentara Health Plans
  • Norman Navarro
  • ALLIANCE MEMBER
  • Pharmacy Compliance Coordinator at Providence Health Plan
  • Anita Nim
  • ALLIANCE MEMBER
  • Sr. Compliance Specialist at Health Partners Plans / Jefferson Health Plans (HPP/JHP)
  • Alicia Persich
  • ALLIANCE MEMBER
  • Marketing and Engagement Manager at Denver Health Medical Plan
  • Hailey Porter
  • ALLIANCE MEMBER
  • Health Equity Senior Program Manager at Providence Health Plan
  • Lee Pritchett
  • ALLIANCE MEMBER
  • Manager, Medicare Marketing & Communications at HealthTeam Advantage
  • Lesley Richard
  • ALLIANCE MEMBER
  • Director, Payer Marketing at SummaCare
  • Denise Rigden
  • ALLIANCE MEMBER
  • Director, Clinical Services Regulatory Oversight and Quality Assurance at Quartz Health Solutions
  • Shawnna Romero
  • ALLIANCE MEMBER
  • Executive Director at Presbyterian Health Plan
  • Michelle Skelly
  • ALLIANCE MEMBER
  • Director of Marketing and Communications at Alliant Health Plans
  • Amber Smits
  • ALLIANCE MEMBER
  • Health Equity and Quality Revenue Program Manager at Network Health
  • Seth Sorkin
  • ALLIANCE MEMBER
  • Compliance Specialist at Medical Mutual
  • Jessica Stanton
  • ALLIANCE MEMBER
  • Sr. Compliance Analyst at Quartz Health Solutions
  • Candace Toba
  • ALLIANCE MEMBER
  • Medicare Delegation Program Consultant at Providence Health Plan
  • Nakia Wilson
  • ALLIANCE MEMBER
  • Manager of Cultural Competency and Language Access at CHRISTUS Health Plan
  • Lou Yacovoni
  • ALLIANCE MEMBER
  • Vice President Sales at Quartz Health Solutions
Speakers