Driving Engagement & Star Ratings with Your Correspondence Platform

Tuesday, 10/29/2024
11:00 AM CT – 12:00 PM CT (60 minutes)
Vendor Spotlight Host: Clarity Software Solutions

In the world of healthcare, member engagement and satisfaction are crucial for success. Star ratings directly impact your organization's reputation and bottom line. But how do you effectively engage members and drive those star ratings up? In this webinar, we will uncover the hidden potential of your correspondence platform and show you how to transform it into a powerful engagement engine. We'll delve into underutilized features and strategies to create personalized, meaningful interactions that resonate with your members. Join Clarity SSI and discover how to leverage your platform to deliver timely, relevant information, foster proactive communications, and gather valuable feedback. Learn how to streamline workflows, automate processes, and create a seamless member experience. 

Learning Objectives: 

• Identify underutilized features and functionalities within your correspondence platform to boost member engagement. 
• Learn how to tailor communications and interactions to individual member needs and preferences. 
• Implement strategies to anticipate member needs and deliver timely, relevant information. 
• Utilize your platform to collect member feedback and insights to improve your services and enhance the member experience. 
• Optimize your platform to improve efficiency and productivity. 
• Learn how to leverage your correspondence platform to directly impact member satisfaction and improve star ratings. 

Notice to Participants:

Please note that this webinar is a Vendor Spotlight and will be a capabilities-focused presentation. While this vendor is not under contract with the Health Plan Alliance, we believe this webinar will provide you the opportunity to learn more about this vendor and the programs and services it provides. Offering this webinar does not imply that the Health Plan Alliance endorses this vendor. The webinar is merely for informational purposes only. Should you wish to share feedback and/or have questions about this vendor, please contact Jaime González, the Alliance’s Chief Business Development Officer, at jaime.gonzalez@healthplanalliance.org or 972-830-6355.