Fly-In: AI & Member Experience

Event Date: 11/6/2024 - 11/7/2024

Event Overview

Exploring AI Technologies in Health Plan Contact Centers

Join us for an insightful one-day workshop designed for beginners to understand the transformative power of AI technologies in health plan contact centers. This comprehensive workshop will provide an in-depth understanding of various AI types, their specific potential applications within health plan contact centers, and the tangible benefits they offer. Attendees will also learn how to effectively leverage AI to enhance customer experience (CX) and integrate knowledge management strategies.

Who should attend

This workshop is ideal for contact center professionals in the health plan industry, including contact center managers, customer experience specialists, IT professionals, and anyone interested in learning about the potential of AI technologies to transform their operations. No prior experience with AI is required.

Join us to explore the future of health plan contact centers and harness the power of AI to create exceptional customer experiences and streamline operations.

Why attend

By attending these sessions, you will gain the knowledge and strategies needed to decode AI's language and enhance your organization's member experience through AI innovation. Don’t miss this opportunity to gain a competitive edge and become a leader in delivering exceptional member interactions.

Thank you to our event sponsors

Platinum

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Thank you to our event sponsors

Platinum

Gold

Silver

Bronze

Thank you to our event sponsors

Platinum

Gold

Silver

Bronze

Venue

Health Plan Alliance Headquarters

290 E. John Carpenter Freeway, Bldg 1
Irving, TX 75062

Hotels near our headquarters

Omni Mandalay Hotel
221 E Las Colinas Blvd
Irving, TX 75039
972.556.0800
Website

Marriott Dallas Las Colinas
223 W Las Colinas Blvd
Irving, TX 75039
972.831.0000
Website

Westin Irving Convention Center at Las Colinas
400 West Las Colinas Blvd
Irving, TX 75039
972.505.2900
Website

The Ritz-Carlton Dallas
4150 North MacArthur Blvd
Irving, TX 75038
972.717.2499
Website

Texican Court
501 West Las Colinas Blvd
Irving, TX 75039
833.839.4226
Website

Aloft Las Colinas
122 E John Carpenter Fwy
Irving, TX 75062
972.717.6100
From this hotel you can walk to our headquarters - ask us for directions.
Website

Need more recommendations send an email to the Alliance.

Attire

Business casual attire is appropriate for the meeting. Remember that the meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

Ground transportation

Taxi from the Dallas/Ft Worth International airport and Love Field airport is approximately $25 one-way. UberX is $17-20. Meeting will take place at 290 E John Carpenter Fwy, Bldg 1 and will require an Alliance staff member to get into the bldg from the reception desk.

Dallas weather

View the latest weather forecast.

Agenda

11/06/2024 6:00 PM - 8:00 PM
Dinner at Hugos Invitados
11/07/2024 7:30 AM - 8:00 AM
Breakfast at Alliance Headquarters
11/07/2024 8:00 AM - 10:00 AM
Welcome and Introduction Overview of the workshop objectives and agenda Introduction to the facilitators and participants Understanding AI Technologies: Introduction to AI and its relevance in modern business Overview of key AI technologies Applications of AI in Health Plan Contact Centers Speaker: Steve Pappas
11/07/2024 10:00 AM - 10:15 AM
Break
11/07/2024 10:15 AM - 12:00 PM
Enhancing Customer Experience (CX) Understanding the importance of CX in health plan contact centers How AI improves CX through personalized interactions and proactive engagement Case studies and examples of successful CX enhancements Integrating Knowledge Management: The role of knowledge management in health plan contact centers Leveraging AI for efficient knowledge management and real-time information delivery Best practices for implementing AI-driven knowledge management systems Speaker: Steve Pappas
11/07/2024 12:00 PM - 1:00 PM
Lunch
11/07/2024 1:00 PM - 3:00 PM
Interactive Sessions and Hands-On Activities Group discussions on AI implementation strategies Hands-on activities to better explore and understand AI tools and technologies and the evolution for your organization Summary and Key Takeaways: Recap of key concepts and insights Actionable steps for implementing AI in health plan contact centers Resources for further learning and development Speaker: Steve Pappas
11/07/2024 3:00 PM - 4:00 PM
Wrap-up & Closing

Documents

11/7/2024

Presentation: Fly-In - AI & Member Experience
Delve into the transformative power of AI technologies in health plan contact centers. Steve Pappas, CEO at CXStash, provides an in-depth understanding of various AI types, their specific potential applications within health plan contact centers, and the tangible benefits they offer. Learn how to effectively leverage AI to enhance customer experience (CX) and integrate knowledge management strategies.

11/7/2024

Handouts: Fly-In - AI & Member Experience
Delve into this learning library prepared by Steve Pappas to help you with your journey into the world of AI, and how it can assist health plans into creating a better member experience.