Driving Business Outcomes in Health Plan Operations Using Data & AI Led Transformation

Tuesday, 9/24/2024
11:00 AM CT – 12:00 PM CT (60 minutes)
Vendor Spotlight Host: EXL Service 

Up until recently, digital technology has largely been deployed in healthcare in the form of point solutions and with limited business impact. However, since 2023 the rapid evolution of large language models has catalyzed rapid acceleration in exploration, development and uses of AI in a variety of health plan use cases. This has enabled health plans to begin to pursue scaled use of AI to drive meaningful outcomes in the form of improved satisfaction, greater yield in capturing benefit expense savings and lower operating expense.

Learning Objectives: 

• Key factors enabling data and AI led transformation in health plans
• Hi value client success stories tied to modernizing contact center, data/AI led payment integrity, utilization management
• Approaches to work horizontally to drive operating efficiency across health plans via shift left strategies
  
   

Notice to Participants:

Please note that this webinar is a Vendor Spotlight and will be a capabilities-focused presentation. While this vendor is not under contract with the Health Plan Alliance, we believe this webinar will provide you the opportunity to learn more about this vendor and the programs and services it provides. Offering this webinar does not imply that the Health Plan Alliance endorses this vendor. The webinar is merely for informational purposes only. Should you wish to share feedback and/or have questions about this vendor, please contact Jaime González, the Alliance’s Chief Business Development Officer, at jaime.gonzalez@healthplanalliance.org or 972-830-6355.