CAHPS, HOS, & Health Equity: Practical Approaches to Elevating Results
Event Date: 8/1/2024
Event Overview
Thursday, 8/1/2024
11:00 AM CT – 12:00 PM CT (60 minutes)
Vendor Spotlight Host: Decision Point
Join us for an in-depth exploration of the evolving landscape of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and its significant impact on member experience and Star ratings. This event will provide valuable insights into the current and future implications of Health Outcomes Survey (HOS) scores on Star ratings, as well as practical strategies for understanding and addressing member-level feedback. Additionally, we will introduce a pragmatic, equity-first framework designed to identify and mitigate existing disparities in health status, access, and quality of care.
Learning Objectives:
- Understand the evolution of CAHPS and its importance to member experience and Star ratings.
- Analyze the impact of HOS on current and future Star scores.
- Identify members who respond unfavorably to surveys and learn strategies to improve their experiences.
- Apply an equity-first framework to identify and address health disparities within your population.
Notice to Participants:
Please note that this webinar is a Vendor Spotlight and will be a capabilities-focused presentation. While this vendor is not under contract with the Health Plan Alliance, we believe this webinar will provide you the opportunity to learn more about this vendor and the programs and services it provides. Offering this webinar does not imply that the Health Plan Alliance endorses this vendor. The webinar is merely for informational purposes only. Should you wish to share feedback and/or have questions about this vendor, please contact Jaime González, the Alliance’s Chief Business Development Officer, at jaime.gonzalez@healthplanalliance.org or 972-830-6355.
Documents
Recording: CAHPS, HOS, & Health Equity: Practical Approaches to Elevating Results
During this webinar we explored the evolving landscape of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and its critical role in shaping member experience and Star ratings. We joined Decision Pointe as they provided insights into the impact of Health Outcomes Survey (HOS) scores on Star ratings and learn strategies for identifying and addressing health disparities using an equity-first framework.
Presentation: CAHPS, HOS, & Health Equity: Practical Approaches to Elevating Results
Join us for an in-depth exploration of the evolving landscape of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and its significant impact on member experience and Star ratings. This event will provide valuable insights into the current and future implications of Health Outcomes Survey (HOS) scores on Star ratings, as well as practical strategies for understanding and addressing member-level feedback. Additionally, we will introduce a pragmatic, equity-first framework designed to identify and mitigate existing disparities in health status, access, and quality of care.
Attendees
Below is a list of all delegates registered to date for this event
- Marqus Allen
- ALLIANCE MEMBER
- Program Manager at Providence Health Plan
- Yessica Anguiano
- ALLIANCE MEMBER
- Health Equity Program Coordinator at CHRISTUS Health Plan
- Marsha Barlocker
- ALLIANCE MEMBER
- Senior Director Quality and Case Management at HealthTeam Advantage
- Elizabeth Benz
- ALLIANCE MEMBER
- Vice President Quality and Clinical Integration at Network Health
- Katrina Brent
- ALLIANCE MEMBER
- Senior Manager, Quality/Medicare Stars at HealthTeam Advantage
- Kathryn Brisson
- ALLIANCE MEMBER
- Medicare Stars Program Manager at Capital District Physicians' Health Plan (CDPHP)
- Franchon Brown
- ALLIANCE MEMBER
- Manager, Quality Accreditation at Sentara Health Plans (Optima)
- Jenny Bullock
- ALLIANCE MEMBER
- Quality Consultant at SelectHealth
- Tiffany Butler
- ALLIANCE MEMBER
- Program Manager Regulatory Affairs at CHRISTUS Health Plan
- Maura Cameron
- ALLIANCE MEMBER
- Quality Compliance & Audit Specialist at Denver Health Medical Plan
- Jasmine Chea
- ALLIANCE MEMBER
- Health Outcomes Survey Lead at MetroPlusHealth
- Angela Choberka
- ALLIANCE MEMBER
- Program Manager Equity Initiatives at SelectHealth
- Cailey Chrissinger
- ALLIANCE MEMBER
- Manager of Government Products (Medicare) at Denver Health Medical Plan
- Amy Cleary
- ALLIANCE MEMBER
- Director - Quality Management at Geisinger Health Plan
- Michelle Coberly
- ALLIANCE MEMBER
- Vice President, Medicare at Physicians Health Plan
- Ashley Costley
- ALLIANCE MEMBER
- Quality Assurance Manager at Johns Hopkins Health Plans
- Lobna EL Hewiny
- ALLIANCE MEMBER
- VBC- Provider Enablement Consultant at Sentara Health Plans (Optima)
- Cynthia Farrelly
- ALLIANCE MEMBER
- Accreditation and Quality Program Manager at Capital District Physicians' Health Plan (CDPHP)
- Corey Fleck
- ALLIANCE MEMBER
- VP, Medicare Stars at Jefferson Health Plans
- Diana Flynn
- ALLIANCE MEMBER
- Quality and Accreditation Specialist at Community Health Options
- Jennifer Footit-Tank
- ALLIANCE MEMBER
- Quality Care Coordinator at Network Health
- Rocki Gaab
- ALLIANCE MEMBER
- QHI Program Coordinator at Network Health
- HIRIT GETACHEW
- ALLIANCE MEMBER
- Manager, Quality Program Performance at Baylor Scott & White Health Plan
- Jason Grattini
- ALLIANCE MEMBER
- Director of Customer Experience at Prominence Health Plan
- Robin Haehlke
- ALLIANCE MEMBER
- RN Clinical Quality Assurance Specialist at Quartz Health Solutions
- Lori Harris
- ALLIANCE MEMBER
- Lead Health Risk Coding & Education Specialist at Health Alliance Plan (HAP)
- Sara Hicklin
- ALLIANCE MEMBER
- Regulatory Oversight & QA Specialist at Quartz Health Solutions
- Nicolette Johnson
- ALLIANCE MEMBER
- Stars Program Manager at Community Health Plan of Washington
- Sara Khwaja
- ALLIANCE MEMBER
- VBC Consultant at Health Alliance Plan (HAP)
- Lindsay Lopez
- ALLIANCE MEMBER
- Stars Program Manager at Sentara Health Plans (Optima)
- Isela Martinez
- ALLIANCE MEMBER
- Clinical Program Manager at Baylor Scott & White Health Plan
- Taylor McInnis
- ALLIANCE MEMBER
- Health Equity Star Ratings Coordinator at Health Alliance Medical Plans
- Mischael Metelus
- ALLIANCE MEMBER
- Assistant Director at MetroPlusHealth
- Austin Payne
- ALLIANCE MEMBER
- QI and Accreditation Coordinator at Cox HealthPlans
- Elizabeth Priller
- ALLIANCE MEMBER
- Director, Diversity, Equity, Inclusion, and Belonging at Quartz Health Solutions
- Jessica Rainone
- ALLIANCE MEMBER
- Senior Quality Improvement Specialist at Neighborhood Health Plan of Rhode Island
- Shannon Rogers
- ALLIANCE MEMBER
- Program Manager at Texas Children's Health Plan
- Shelly Rutledge
- ALLIANCE MEMBER
- Manager Clinical Pharmacy and Clinical Quality at Providence Health Plan
- Athena Santos
- ALLIANCE MEMBER
- Executive Director at AdventHealth (FHHS)
- Kirsten Selley
- ALLIANCE MEMBER
- Sr. Management Engineer at Health Alliance Plan (HAP)
- Elsy Thomas
- ALLIANCE MEMBER
- Quality Improvement Specialist at Texas Children's Health Plan
- Jared Thornburg
- ALLIANCE MEMBER
- Director, Stars & Quality Performance at Ochsner Health Plan
- Linnea Tolbert
- ALLIANCE MEMBER
- Sr. Director, Member Networks at Vizient Inc.
- Jessica Vellinga
- ALLIANCE MEMBER
- Internal Audit Manager at SelectHealth
- Shila Waritu
- ALLIANCE MEMBER
- Accreditation Specialist at Jefferson Health Plans
- Nancy Weber
- ALLIANCE MEMBER
- Clinical Integration Program Manager at Network Health
- Gina Wenzl
- ALLIANCE MEMBER
- Quality Improvement at Sentara Health Plans (Optima)
- Stephany Wiers
- ALLIANCE MEMBER
- Manger, Quality & Accreditation at Community Health Options
- JENNIFER WINEGEART
- ALLIANCE MEMBER
- PROJECT MANAGER at CHRISTUS Health Plan
- Trish Winkler
- ALLIANCE MEMBER
- Director Health Plan Quality at CHRISTUS Health Plan
Speakers
- Saeed Aminzadeh
CEO at Decision Point Healthcare Solutions
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