CAHPS, HOS, & Health Equity: Practical Approaches to Elevating Results

Event Date: 8/1/2024

Event Overview

Thursday, 8/1/2024
11:00 AM CT – 12:00 PM CT (60 minutes)
Vendor Spotlight Host: Decision Point

Join us for an in-depth exploration of the evolving landscape of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and its significant impact on member experience and Star ratings. This event will provide valuable insights into the current and future implications of Health Outcomes Survey (HOS) scores on Star ratings, as well as practical strategies for understanding and addressing member-level feedback. Additionally, we will introduce a pragmatic, equity-first framework designed to identify and mitigate existing disparities in health status, access, and quality of care.

Learning Objectives:

Understand the evolution of CAHPS and its importance to member experience and Star ratings.
Analyze the impact of HOS on current and future Star scores.
Identify members who respond unfavorably to surveys and learn strategies to improve their experiences.
Apply an equity-first framework to identify and address health disparities within your population.

Notice to Participants:

Please note that this webinar is a Vendor Spotlight and will be a capabilities-focused presentation. While this vendor is not under contract with the Health Plan Alliance, we believe this webinar will provide you the opportunity to learn more about this vendor and the programs and services it provides. Offering this webinar does not imply that the Health Plan Alliance endorses this vendor. The webinar is merely for informational purposes only. Should you wish to share feedback and/or have questions about this vendor, please contact Jaime González, the Alliance’s Chief Business Development Officer, at jaime.gonzalez@healthplanalliance.org or 972-830-6355.

Thank you to our event sponsors

Bronze

Documents

8/2/2024

Recording: CAHPS, HOS, & Health Equity: Practical Approaches to Elevating Results
During this webinar we explored the evolving landscape of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and its critical role in shaping member experience and Star ratings. We joined Decision Pointe as they provided insights into the impact of Health Outcomes Survey (HOS) scores on Star ratings and learn strategies for identifying and addressing health disparities using an equity-first framework.

8/1/2024

Presentation: CAHPS, HOS, & Health Equity: Practical Approaches to Elevating Results
Join us for an in-depth exploration of the evolving landscape of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and its significant impact on member experience and Star ratings. This event will provide valuable insights into the current and future implications of Health Outcomes Survey (HOS) scores on Star ratings, as well as practical strategies for understanding and addressing member-level feedback. Additionally, we will introduce a pragmatic, equity-first framework designed to identify and mitigate existing disparities in health status, access, and quality of care.