Fly-In: Health Equity & NCQA HE Accreditation

Event Date: 8/21/2023 - 8/22/2023

Event Overview

Unpack what it takes to achieve success in health equity and NCQA HE Accreditation

Join the Alliance network of quality, health equity and accreditation leaders for a unique retreat that encourages meaningful sharing among our health plans in an intimate and confidential environment. The day focuses on Alliance member plans' challenges and unique approaches to meeting the stringent NCQA HE accreditation requirements and delivering on critical health equity imperatives. Every member plan will benefit from hearing the various approaches underway at similar health plans across the country. Take back to your group a greater understanding of what it takes to be successful.

Why you should attend

Build meaningful connections with quality, health equity and accreditation leaders from your national network of Alliance colleagues.
Engage in candid discussion with your Alliance peers that will help you refine your own strategies and generate new ideas from other regional players competing in their own markets.
Get on-the-ground insights and guidance on approaches to NCQA Health Equity Accreditation.
Hear how other leaders are leveraging the tools and resources that support health plans on their health equity and accreditation journey.
Learn what health equity strategies and tactics are delivering the greatest impact for your Alliance colleagues.

Top five things members want to problem-solve

What are the most effective ways to align and coordinate health equity initiatives across the organization and within the provider community? What does the NCQA HE Accreditation roadmap look like and what organizational approaches work best?
How are health plans collecting and storing gender identity and sexual orientation data, and what direct-collection sources are promising?
What tools and technology enablers are driving successful implementation for data management and care management/delivery?
How are plans involving the community in identifying and prioritizing health equity improvement opportunities?
How are plans thinking about the long-term opportunity to leverage the hard work to deliver more equitable care and move the needle on important metrics?

Who should attend

This meeting is limited to Health Plan Alliance members and invited guests.

Quality
Accreditation
Compliance
Population health
Diversity, equity and inclusion and health equity initiatives
Member experience
Provider relations
Stars, HEDIS and CAHPS programs

Alliance member health system and/or provider groups are also invited attend.

Thank you to our event sponsors

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Agenda

Last updated: June 29, 2023

For a printable, detailed agenda visit the Documents tab.

AGENDA AT A GLANCE

Monday, August 21
2:00 PM	Welcome and Introductions
2:15 PM	Member Poll on Current Response – Where Does Your Organization Fit In?
2:30 PM	Industry Directives to Advance Health Equity – CMS, Joint Commission, NCQA
3:00 PM	Key Challenges in Advancing Health Equity
3:45 PM	Tabletop Discussions – Transforming Challenges to Solutions and Best Practices
5:00 PM	Debrief on Day One and Adjourn
6:00 PM	Networking Dinner
Tuesday, August 22
7:30 AM	Breakfast and Welcome back!
8:30 AM	NCQA Health Equity Standards Working Session – Understanding the Details and Meeting the Requirements
10:30 AM	Accredited Member Panel – What works? What to Avoid? How to Set Up for Success?
11:30 AM	Working Lunch and Health Equity Vendor Solutions Showcase
1:00 PM	World Cafe Topics Discussion: Health Plan Reflection and Next Steps
2:30 PM	Key Resources Overview
2:45 PM	Wrap up
3:00 PM	Adjourn

Monday, August 21

2:00 PM	Welcome and Introductions	Facilitators: Jaime Gonzalez, CBDO Jennifer Bosley, Director
	Your faculty for the event: Stephanie Hillman, MNPL, Senior Executive Consultant at Impact4 Health Arlesia Bailey, MBA, Senior Executive Consultant at Impact4Health Vanessa Guzman, President & CEO of Smart Rise Health Ruth Harmon, our VP of Strategy and Ops at SmartRise Health Susan Moore, President of Managed HealthCare Resources Sonia R Frazier, MPH, CPHQ, Consultant at Managed HealthCare Resources Kimberly Swanson, Chief of Staff, HealthMine
2:15 PM	Member Poll on Current Response – Where Does Your Organization Fit In? A recent survey of Health Plan Alliance members reveals their current position on embracing and prioritizing Health Equity, showcasing their goals, initiatives, and future plans to drive improved outcomes for their members.
2:30 PM	Industry Directives to Advance Health Equity In this session, health plan leaders will gain a foundational understanding of the ever-evolving regulatory landscape surrounding health equity and quality imperatives and implications for the payor industry. Health equity experts will cover directives from CMS, the Joint Commission, and NCQA.
3:00 PM	Key Challenges in Advancing Health Equity Delve into the stumbling blocks and barriers that impede the journey towards creating a more equitable care environment. Collecting Demographic Data Tracking Inequities Delivering Culturally Effective Care Consistently Continued Political & Social Discord on Bias

3:30 PM	Break
3:45 PM	Tabletop Discussions – Transforming Challenges to Solutions and Best Practices
	Discover innovative approaches to take back to your organization! Each table will have the opportunity to explore one of the key challenges highlighted in the day’s session. Participants will be invited to talk about how their health plan is addressing these concerns and share best practices.
4:45 PM	Adjourn
6:00 PM	Join us for our Welcome Dinner at: Via Real - 4020 N MacArthur Blvd, Irving, TX 75038

TUESDAY, AUGUST 22

7:30 AM	Breakfast and Day One Recap	Facilitators: Jaime Gonzalez, CBDO Jennifer Bosley, Director
8:30 AM	NCQA Health Equity Standards Working Session – Understanding the Details and Meeting the Requirements Overview of the Accreditation Programs available to support your health plans readiness to meet new Health Equity standards. Participants will review the standards, gain valuable clarification on the requirements, and learn more about how accreditation can transform the organization. Then we dive deep into the top areas to tackle together using experience and best practices.
10:15 AM	Break
10:30 AM	Accredited Member Panel – What works? What to Avoid? How to Set Up for Success A dynamic panel discussion where health plans with NCQA health equity accreditation or nearing completion candidly share their experiences, valuable insights, lessons learned, potential stumbling blocks to steer clear of, and practical strategies for attaining and excelling in this accreditation.	Kayla Poncet, Manager of Equity and Quality Performance, Community Health Plan of Washington Mariah Santiago, Health Equity Program Coordinator, Sharp Health Plan Shelly Smith, Quality and Accreditation Manager, Health New England (invited)
11:30 AM	Working Lunch and Health Equity Vendor Solutions Showcase Learn about industry trends and approaches to address your health equity efforts Engage with SMEs and gain insights on how to maximize your health equity initiatives Ask questions and discuss your challenges with our showcase experts in support of your efforts at building and maintaining your health equity infrastructure
1:00 PM	Health Plan Case Studies: Best Practices Leading to Success An inspiring session where health plans share about their transformative health equity journeys and approaches to NCQA health equity accreditation, highlighting the innovative strategies and initiatives they have implemented to bridge gaps and promote equitable access to healthcare.
2:15 PM	Break
2:30 PM	Key Resources Overview Health Plan Alliance DEI and Health Equity Workgroup and Toolkit NCQA Health Equity Accreditation helpful links and contacts Inclusion Scorecard for Population Health™
2:45 PM	Wrap Up and Next Steps
3:00 PM	Adjourn

Venue

Health Plan Alliance Headquarters

290 E. John Carpenter Freeway, Bldg 1
Irving, TX 75062

Hotels near our headquarters

Omni Mandalay Hotel
221 E Las Colinas Blvd
Irving, TX 75039
972.556.0800
Website

Aloft Las Colinas
122 E John Carpenter Fwy
Irving, TX 75062
972.717.6100
From this hotel you can walk to Vizient - ask us for directions.
Website

Marriott Dallas Las Colinas
223 W Las Colinas Blvd
Irving, TX 75039
972.831.0000
Website

Westin Irving Convention Center at Las Colinas
400 West Las Colinas Blvd
Irving, TX 75039
972.505.2900
Website

Need more recommendations send an email to the Alliance.

Attire

Business casual attire is appropriate for the meeting. Remember that the hotel meeting room temperatures vary, so we recommend that you layer clothing to be comfortable in case the room becomes either hot or cold.

Ground transportation

Taxi from the Dallas/Ft Worth International airport and Love Field airport is approximately $25 one-way. UberX is $17-20. The hotels above provide a shuttle to the Alliance office at 290 E John Carpenter Fwy, Bldg 1, which is where the meeting will be held.

Dallas weather

View the latest weather forecast.

Documents

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8/21/2023

Presentation: Accredited Member Panel - What works? What to Avoid? How to Set Up for Success?
Kayla Ponset, Manager of Equity and Quality Performance at Community Health Plan of Washington, shares experiences, potential stumbling blocks and lessons learned from her plan's NCQA health equity accreditation process. Shared at the Health Equity & NCQA HE Accreditation fly-in in Dallas, TX on August 22, 2023.

8/21/2023

Presentation: Member Poll on Current Response- Where Does Your Organization Fit In?
Stephanie Hillman, Impact4Health, presents how your organization fits in our most recent Health Plan Alliance survey showcasing goals, initiatives, and future plans to drive improved outcomes for your members at the Health Equity & NCQA HE Accreditation fly-in in Dallas, Tx on August 21, 2023.

8/21/2023

Presentation: Accredited Member Panel - What works? What to Avoid? How to Set Up for Success?
Mariah Santiago, Health Equity Program Coordinator at Sharp Health Plan, shares experiences, potential stumbling blocks and lessons learned from her plan's NCQA health equity accreditation process. Shared at the Health Equity & NCQA HE Accreditation fly-in in Dallas, TX on August 22, 2023.

8/21/2023

Presentation: Industry Directives to Advance Health Equity
Sonia Frazier, Managed Healthcare Resources; Stephanie Hillman, Impact4Health presents how to gain a foundational understanding of the ever-evolving regulatory landscape surrounding health equity and quality imperatives and implications for the payor industry at the Health Equity & NCQA HE Accreditation fly-in in Dallas, Tx on August 21, 2023.

8/21/2023

Presentation: Key Challenges in Advancing Health Equity
Arlesia Bailey, Impact4Health presents the stumbling blocks and barriers that impede the journey towards creating a more equitable care environment at the Health Equity and NCQA HE Accreditation fly-in in Dallas, Tx on August 21, 2023.

8/21/2023

Supplement: Key Challenges in Advancing Health Equity
Arlesia Bailey, Impact4Health presents the stumbling blocks and barriers that impede the journey towards creating a more equitable care environment at the Health Equity and NCQA HE Accreditation fly-in in Dallas, Tx on August 21, 2023. (Supplementary material)

8/21/2023

Presentation: Key Challenges in Addressing Health Equity
Smart Rise Health presents collecting and reporting data on race, ethnicity, language (REL), sexual orientation, and gender identity at the Health Equity and NCQA HE Accreditation fly-in in Dallas, Tx on August 21, 2023.

8/21/2023

Presentation: NCQA Health Equity Standards Working Session -- Understanding the Details and Meeting the Requirements
Managed Healthcare Resources shares an overview of the Accreditation Programs available to support your health plan's readiness to meet new Health Equity standards. Shared at the Health Equity & NCQA HE Accreditation Fly-In in Dallas, TX on August 22, 2023.

8/21/2023

Presentation: Transforming Challenges to Solutions and Best Practices
Impact4Health & SmartRise Health presents during the tabletop discussion session at the Health Equity and NCQA HE Accreditation fly-in in Dallas, Tx on August 21, 2023.

8/21/2023

Presentation: NCQA Health Equity Standards Working Session -- Understanding the Details and Meeting the Requirements
SmartRise Health shares an overview of the Accreditation Programs available to support your health plan's readiness to meet new Health Equity standards. Shared at the Health Equity & NCQA HE Accreditation Fly-In in Dallas, TX on August 22, 2023.

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