Decision Point Healthcare Solutions

Recording: CAHPS, HOS, & Health Equity: Practical Approaches to Elevating Results
During this webinar we explored the evolving landscape of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and its critical role in shaping member experience and Star ratings. We joined Decision Pointe as they provided insights into the impact of Health Outcomes Survey (HOS) scores on Star ratings and learn strategies for identifying and addressing health disparities using an equity-first framework.

Presentation: CAHPS, HOS, & Health Equity: Practical Approaches to Elevating Results
Join us for an in-depth exploration of the evolving landscape of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and its significant impact on member experience and Star ratings. This event will provide valuable insights into the current and future implications of Health Outcomes Survey (HOS) scores on Star ratings, as well as practical strategies for understanding and addressing member-level feedback. Additionally, we will introduce a pragmatic, equity-first framework designed to identify and mitigate existing disparities in health status, access, and quality of care.

Recording: Maximizing the Member Experience
Join this session to learn how these plans are seeing outsized results by leading with the member experience. Decision Point works with many of the top-performing health plans in the country to achieve and maintain member experience market leadership.

Presentation: Maximizing the Member Experience
Join this session to learn how these plans are seeing outsized results by leading with the member experience. Decision Point works with many of the top-performing health plans in the country to achieve and maintain member experience market leadership.

Presentation: Flash Case studies: Integration and partnership in chronic disease management, population health strategies, quality improvement, and sound UM practices
SelectHealth is among the highest-rated Medicare Advantage plans in the country, has member experience market leadership within the states they serve, and has earned a 5-Star overall rating two years in a row, placing them in the 99th percentile of health plans across the country. Hear the story behind their pursuit of clinical and member experience excellence; a case study involving organizational change, process refinement, and advanced technology adaptation. Presented at the Clinical Excellence and Member Experience Value Visit on September 26, 2023, in Chicago, IL.

Recording: Countering Tukey with CAHPS
Watch this video presentation and learn from Decision Point how to strategically counter the impact of CMS's new Tukey outlier deletion method by following a 5-Star CAHPS blueprint.

Presentation: Countering Tukey with CAHPS
Decision Point presents how to strategically counter the impact of CMS's new Tukey outlier deletion method by following a 5-Star CAHPS blueprint.

Brochure: Engaging Members. Impacting Outcomes.
Decision Point Healthcare Solutions leverage the latest technologies to case-mix and risk-adjust provider cost/utilization in combination with robust quality, satisfaction, and social determinant indicators to measure performance. The approach is supercharged with our Provider Spotlight application, promoting rapid and focused provider communications to encourage optimal impact.