The trickle down effect of good and bad leadership
Jack Zenger and Joseph Folkman
01/14/2016
We know that emotions are contagious ... we also know that behaviors are contagious ... We wanted to know how such “social contagion” affects leaders. We already know that good leadership creates engaged employees and that leaders influence a variety of outcomes such as personnel turnover, customer satisfaction, sales, revenue, productivity, and so on. But if you’re a good leader, do you make the people around you more likely to become good leaders as well? And which behaviors are most readily “caught”?